Last updated: November 6, 2026.
Every vSeeBox device we sell comes with a one-year manufacturer warranty, starting on the delivery date.
What is covered
- Defects in materials and workmanship under normal use.
- A box or included remote that stops working without physical damage.
What is not covered
- Physical damage, liquid damage, power surges or unauthorized repairs.
- Normal wear such as scratches.
- Third-party apps, internet connections or content availability.
How to make a claim
- Contact us with your order number and a short description (a photo or video helps).
- We troubleshoot with you first; many issues are fixed in minutes.
- If it is a hardware fault, we arrange a replacement through the manufacturer.
Within the first 30 days, you can also use our returns policy instead.