Support & Contact
Real people, real answers. Setup help, order questions or warranty, we reply within one business day, 7 days a week.
Send us a message
Tell us your order number (if you have one) and your box model, and we will get straight to it. Prefer email? Write to support@vseeboxconnect.com.
Set up your vSeeBox
- Connect to the TVPlug the HDMI cable into the box and the TV, then select that HDMI input.
- Power onPlug in the power adapter. Choose your language when the box starts.
- Go onlineJoin your Wi-Fi, or plug in Ethernet for the most stable connection.
- Pair and updatePair the remote if prompted and let the box install any updates.
Most people are watching in about ten minutes. Stuck on a step? Message us.
Common questions
Order, shipping and warranty questions we hear most.
How long does delivery take?
Shipping is free to any US address with tracking. Most orders arrive within 7 to 14 business days.
Where is my tracking number?
We email it as soon as your order ships. Check your spam folder, or message us with your order number.
How do I return something?
Message us within 30 days of delivery with your order number. We reply with the return steps and address.
My box stopped working. What now?
Every box has a one-year warranty. Message us; we troubleshoot first and arrange a replacement if it is a hardware fault.
Why does my statement say DIVA* VSEEBOX?
That is how our store appears on card statements. If you see a charge you do not recognize, contact us and we will check it right away.